Shipping & Returns
Shipping Policy
We aim to process and dispatch all orders as quickly as possible.
Standard delivery: 1–3 business days
Next Day Delivery is available for eligible orders placed before the applicable cut-off time.
Delivery times may vary during peak seasons, holidays, or due to circumstances beyond our control.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to monitor your shipment every step of the way.
Secure Delivery
We partner with trusted courier services to ensure your order arrives safely and efficiently. Every package is carefully prepared and securely packaged before dispatch.
Lost Parcels
In the unlikely event that your parcel is lost during transit, you will be protected through our shipping insurance coverage.
If a shipment is confirmed as lost by the courier, we will work promptly to resolve the issue by arranging a replacement or reimbursement in accordance with our shipping and insurance policies.
Delivery Issues
If you experience any delivery problems, delays, or concerns regarding your order, please contact our customer support team as soon as possible. We will work directly with the courier to provide updates and reach a satisfactory resolution.
Contact Us
For any shipping-related questions, please contact our customer care team, and we will be happy to assist you.
Return & Exchange Policy
We want you to be satisfied with your purchase. If you wish to return an item, you must notify us within 7 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and unworn
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Be in its original condition
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Be returned in the original packaging
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Include any tags, accessories, or documentation provided with the product
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Items that have been worn, altered, washed, or used may not be eligible for return or exchange.
Exchanges
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Eligible items may be exchanged within 7 days of delivery, subject to product availability.
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To qualify for an exchange, the item must meet the same conditions outlined above:
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Unused and unworn
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Returned in its original packaging
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In a resalable condition
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Once the returned item has been inspected and approved, we will arrange the exchange.
Damaged or Faulty Items
If your order arrives damaged or you believe there is a manufacturing fault with the product, please contact us as soon as possible with photographs and details of the issue.
After assessment, eligible damaged or faulty items may qualify for:
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A replacement
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An exchange
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A full refund
Refunds
Refunds are available for products that are confirmed to be damaged, defective, or faulty.
Approved refunds will be processed back to the original payment method. Processing times may vary depending on your payment provider.
Non-Returnable Items
For hygiene and safety reasons, we reserve the right to refuse returns that:
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Have been worn or used
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Are not returned in their original condition
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Are missing original packaging or included items
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Show signs of damage caused after delivery
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer care team, and we will be happy to assist you.